The introduction of the Safe at Home criminal justice response to family violence has seen an increased role for Police in family violence incidents. Police undergo more extensive family violence training to enable them to better respond to family violence incidents.
The line, which is staffed 24 hours a day, 7 days a week, including public holidays, offers an information and referral service by which callers are able to access the full range of response, counselling, information and other support services provided by Safe at Home.
The Family Violence Response and Referral Line is staffed by experienced operators who have been trained to respond appropriately and sensitively to victims and others affected by family violence. Consistent with the aims of Safe at Home, safety assessment of all calls underpins the operation of the line.
If victim safety is at risk or in question, the call will be transferred to the police radio dispatch area for an immediate police response. If victim safety is not at risk or in question, the call will be actively transferred to an appropriate counselling or support service for further assistance. In all emergencies ring 000.
The Victim Safety Response Teams (VSRTs) deliver a range of services with a focus on improving victim safety and supporting victims in crisis situations. These include:
The VSRTs receive specialist training and have been in place since 1 September 2004.